Scott Blanchard, principal and EVP with The Ken Blanchard Companies®, found this out the hard way when his company lost a critical long-term account. An ongoing contract was terminated overnight when a new senior leader removed the entire leadership development department. As Blanchard tells it, “I was shocked and couldn’t understand why such a decent company could behave so stupidly. It caused me to do a lot of soul-searching to make sense of what happened. “I began to explore what caused some organizations to see and believe the tangible value of investments in training while others didn’t. I soon found out that the attitude of senior leaders was a determining factor. When we had top management support, the relationship was strong; and when we didn’t, we were on shaky ground.” With that in mind, Blanchard set out to build a business case that would satisfy even the most hard-nosed executives. Working together with Dr. Drea Zigarmi, Blanchard poured over years of studies looking for the connections between leadership and organizational performance. The result was the publication of The Leadership-Profit Chain in 2005, which clearly established the link between the quality of an organization’s strategic and operational leadership and the organization’s overall financial vitality.
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